BoxView Helper problems
When BoxView doesn't find the helper, or sound, microphone, camera or window titles don't work.
BoxView doesn't show Mac sound & devices
- Check BoxView Helper is running: its phone icon is in the Mac's menu bar. Open it from Applications if not.
- Open the session controls again: BoxView looks for the helper each time.
- If you haven't paired yet, the section reads BoxView Helper on the Mac's name, with Pair with BoxView Helper. See Pair your iPhone or iPad.
- On a direct connection, a firewall or Little Snitch on the Mac may block port 47900. Allow incoming connections to BoxView Helper from your local network.
Sound
| You see | What to do |
|---|---|
| Needs macOS 14.4 | Mac sound needs macOS 14.4 or later. |
| Not allowed | Allow BoxView Helper in System Settings › Privacy & Security › Screen & System Audio Recording, under System Audio Recording Only. |
| Sound on, but silent | The Mac only sends sound while something plays. Check the volume slider in the session controls. |
Microphone and camera
| You see | What to do |
|---|---|
| Not on Mac | Install BoxView Microphone or BoxView Camera from BoxView Helper's menu. |
| BoxView asks to allow the microphone or camera | Allow it for BoxView in the iPhone's Settings. |
| BoxView Camera: only for the account on the Mac's screen | macOS gives cameras only to the account using the Mac's own screen. Use BoxView Helper there. |
Window titles or previews are missing
- Windows show only app names: give BoxView Helper Accessibility, and for other Spaces Screen Recording. See Window Jump and previews.
- Previews need macOS 14 or later, and Screen Recording in the top list, not System Audio Recording Only.
- In a Mac session that isn't the one on the Mac's screen, macOS gives no window details.
The helper of another Mac account answers
BoxView Helper runs per Mac account. If you log in as a different user than the one running the helper, open BoxView Helper in that user's account too. BoxView finds the one for the account you logged in as.